🛒 Shopee / Lazada / TikTok ShopFrom a real public post
Nanyang Inc cuts order processing by 67% with AI agents
AgentCustom (Google Vertex AI)
IndustryDistribution
CountrySG
DifficultyHard
Tool costGrant-supported build
Saved (RM/SGD)850 man-hours a month
Source typeGovernment (IMDA)
1 · The problem
Fragmented systems, manual inventory tracking and slow customer replies.
2 · Agent setup
Started with a GenAI chatbot through IMDA's sandbox, then built a platform where AI agents coordinate tasks across departments.
3 · Result
IMDA reports 82% less handling time for web enquiries, 67% faster order processing, 850 man-hours saved monthly and 257% first-year ROI.
4 · Copy-paste prompt
Map our order process from enquiry to delivery. For each step, say who does it, how long it takes, and whether an AI agent could do it with human approval.
Related
Set up an online store with an AI store builder
A live store taking card and wallet payments was up in one sitting. No sales figures are given, and the post is a paid partnership.
Draft a refund request from a photo and receipt
A ready-to-review draft; the source doesn't say if the refund was granted.
Invoices checked against stock, purchase orders created
About 90% now process automatically, saving roughly 8-10 hours a week; it took 3 days to build.