🎧 Customer serviceFrom a real public post
NTU's GenAI student bot saves 14.5 days of work a month
AgentGemini (via CloudMile)
IndustryEducation
CountrySG
DifficultyHard
Tool costEnterprise build
Saved (RM/SGD)14.5 work-days a month
Source typeVendor press release
1 · The problem
Staff spent time answering repetitive student questions, especially about accommodation.
2 · Agent setup
NTU upgraded its student assistant to a Gemini-powered bot that pulls answers from central data sources.
3 · Result
NTU's CIO says it saves about 14.5 days of work a month.
4 · Copy-paste prompt
Turn our policy documents into 30 Q&A pairs students would actually ask, each citing the source section.
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