π F&BFrom a real public post
Restaurant moves orders to a WhatsApp chatbot, cuts commissions 30%
AgentTodook chatbot
IndustryF&B
CountryMY
DifficultyEasy
Tool costSaaS subscription
Saved (RM/SGD)30% less commission (vendor-reported)
Source typeVendor case study
1 Β· The problem
Third-party delivery commissions forced up menu prices.
2 Β· Agent setup
Customers order directly through a WhatsApp chatbot linked to the restaurant's ordering system, building its own customer list.
3 Β· Result
The vendor reports commissions cut by 30% and customer acquisition cost under RM10.
4 Β· Copy-paste prompt
Write a WhatsApp ordering flow for my restaurant: greeting, menu categories, add-ons, delivery or pickup, payment by DuitNow QR, and order confirmation. EN and BM.
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