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Restaurant moves orders to a WhatsApp chatbot, cuts commissions 30%

AgentTodook chatbot
IndustryF&B
CountryMY
DifficultyEasy
Tool costSaaS subscription
Saved (RM/SGD)30% less commission (vendor-reported)
Source typeVendor case study

1 Β· The problem

Third-party delivery commissions forced up menu prices.

2 Β· Agent setup

Customers order directly through a WhatsApp chatbot linked to the restaurant's ordering system, building its own customer list.

3 Β· Result

The vendor reports commissions cut by 30% and customer acquisition cost under RM10.

4 Β· Copy-paste prompt

Write a WhatsApp ordering flow for my restaurant: greeting, menu categories, add-ons, delivery or pickup, payment by DuitNow QR, and order confirmation. EN and BM.

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