🇲🇾 🎧 Customer serviceFrom a real public post
Carsome's AI voice agent Emily handles 8 in 10 customer calls
Its chief business officer told Utusan Malaysia that Emily handles eight of every ten customer calls and can run 6,000 to 20,000 calls at once.
Done withIn-house AI voice agentIn-house AI voice agent (on Google Cloud)
Reported outcome8 of 10 calls handled by AISource: News (interview)
1The problem
Carsome's best calling hours are around midday, but its call-centre team could only make so many calls at once.
2Agent setup
Carsome trained its own AI call-centre agent, Emily, to talk naturally and switch between Malay and English mid-sentence.
3Result
Its chief business officer told Utusan Malaysia that Emily handles eight of every ten customer calls and can run 6,000 to 20,000 calls at once.
4Copy-paste prompt
Write a short outbound call script in Malaysian 'rojak' BM-English to confirm a car inspection appointment, with replies for reschedule, wrong number and price questions.