🎧 Customer serviceFrom a real public post
CIMB's EVA chatbot: 120,000 chats and higher satisfaction
AgentPand.ai
IndustryBanking
CountryMY
DifficultyHard
Tool costEnterprise
Saved (RM/SGD)Not reported
Source typeNews
1 · The problem
Customers waited too long for answers.
2 · Agent setup
CIMB built the EVA chatbot with Singapore startup Pand.ai, including email replies with sentiment analysis.
3 · Result
Tech Wire Asia reports 120,000 unique chats since the pilot, 94% email-response accuracy and satisfaction up 23%.
4 · Copy-paste prompt
Classify these customer emails by sentiment (angry, neutral, happy) and topic, and draft a reply for each neutral one.
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