Corks Out: 88% of guest chats needed no staff reply
In September 2026, 1,994 of 2,258 guest chats (88%) across the three outlets were handled without a staff reply; the team estimates AI handles 70-80% of replies (vendor-reported).
1The problem
A wine bar and chargrill restaurant with three outlets took bookings by phone and WhatsApp, wrote them down by hand, and floor staff kept checking the phone for missed messages.
2Agent setup
A WhatsApp AI answers menu questions, collects table-booking details and saves the booking only after the guest confirms, takes event enquiries and sends a reminder the day before. Deposits, complaints and anything it cannot answer go to the team.
3Result
In September 2026, 1,994 of 2,258 guest chats (88%) across the three outlets were handled without a staff reply; the team estimates AI handles 70-80% of replies (vendor-reported).
4Copy-paste prompt
You take table bookings for my restaurant on WhatsApp. Collect name, phone, pax, date, time and occasion, repeat them back and save the booking only when the guest confirms. Send deposits, complaints and groups over [number] to staff.