🇲🇾 🗂️ Operations & adminFrom a real public post
EPF uses Azure OpenAI to automate back-office work
No figures published; the source describes the programme and its aims.
Done withAzure OpenAIAzure OpenAI + Power Platform
1The problem
Malaysia's Employees Provident Fund wants to roll out services faster for millions of members while handling complex back-end processes.
2Agent setup
EPF works with Microsoft on Microsoft 365, Power Platform and Azure OpenAI to speed up service rollout and automate back-end processes.
3Result
No figures published; the source describes the programme and its aims.
4Copy-paste prompt
Map one back-office process in my organisation step by step, mark which steps are rules-based, and suggest where an AI model could read documents or draft replies with a human approving.