🇲🇾 🎧 Customer serviceFrom a real public post
FWD Insurance cuts policy delivery cost 40% with WhatsApp and a chatbot
The vendor reports 40% lower policy delivery costs, fewer inbound contact-centre calls and better first-contact resolution.
Done withInfobip WhatsApp Business PlatformInfobip WhatsApp Business Platform + FIBY chatbot
Reported outcome40% lower policy delivery costSource: Vendor case study
1The problem
Posting policy documents was slow and expensive, and some customers never received them.
2Agent setup
E-policies are sent over WhatsApp with delivery tracking, and a chatbot called FIBY answers simple questions about forms, branches and panel hospitals.
3Result
The vendor reports 40% lower policy delivery costs, fewer inbound contact-centre calls and better first-contact resolution.
4Copy-paste prompt
Write a WhatsApp chatbot menu for an insurer: download e-policy, claim forms, nearest branch, panel hospitals, talk to an agent. Give the reply text for each.