🇲🇾 🗂️ Operations & adminFrom a real public post
Homestay operator automates 89.7% of guest chat assignments
The vendor reports 89.7% of contact assignments automated, more than 11,000 conversations closed a month and 140% more daily assignments.
Done withrespond.iorespond.io (workflows + API to intranet)
Reported outcome89.7% of assignments automated; 11,000+ chats/monthSource: Vendor case study
1The problem
Nai Hospitality, which manages Airbnb and homestay units in Malaysia, had guest messages scattered across five booking and chat channels.
2Agent setup
Channels were merged into one inbox and linked to the company intranet by API, so each guest conversation is assigned to the right staff member automatically.
3Result
The vendor reports 89.7% of contact assignments automated, more than 11,000 conversations closed a month and 140% more daily assignments.
4Copy-paste prompt
Classify each guest message for my homestay business as check-in, booking change, complaint or other, extract the unit and dates, and say which team should handle it.