🇲🇾 🎧 Customer serviceFrom a real public post
IIUM answers students and staff with a Bedrock chatbot
The developer reports faster answers, less load on support staff and higher satisfaction, without figures.
Done withAmazon Bedrock chatbotAmazon Bedrock chatbot (built by Webby Group)
1The problem
IIUM's IT division was flooded with the same questions from students, lecturers and staff.
2Agent setup
A local developer built an AI chatbot on Amazon Bedrock that understands natural questions and answers from university information.
3Result
The developer reports faster answers, less load on support staff and higher satisfaction, without figures.
4Copy-paste prompt
Answer student IT questions using only this help-desk guide [paste]. If the question is about a password reset or account lock, give the steps; otherwise open a ticket summary.