🇲🇾 🎧 Customer serviceFrom a real public post
Maxis pilots Gemini in customer service and AI coding help
Announced as a pilot; no results published.
Done withGemini on Vertex AIGemini on Vertex AI + Duet AI for Developers
1The problem
Maxis wanted generative AI to improve both internal work and customer service at telco scale.
2Agent setup
Under a 2024 agreement with Google Cloud, Maxis piloted Gemini models in customer service and adopted Duet AI for Developers for coding help.
3Result
Announced as a pilot; no results published.
4Copy-paste prompt
Write a customer-service reply assistant brief for a mobile operator: tone, which plan details it may quote, when to escalate to a human, and three example replies.