🇲🇾 🎧 Customer serviceFrom a real public post
National Digital Department builds its own gen AI chatbot
JDN reports 40 sandbox applications from 16 public-sector agencies by December 2025; it gives no chatbot usage figures.
Done withChatbot AI@JDNChatbot AI@JDN (in-house generative AI)
Reported outcome40 AI sandbox applications from 16 agenciesSource: Government (official)
1The problem
The public needed an easy way to get information on JDN services, and other agencies wanted to learn how to build similar tools.
2Agent setup
JDN built a multilingual generative AI chatbot in-house, launched with its portal in July 2024, and runs training for other agencies plus an AI-as-a-Service sandbox.
3Result
JDN reports 40 sandbox applications from 16 public-sector agencies by December 2025; it gives no chatbot usage figures.
4Copy-paste prompt
Turn this agency service page [paste] into 20 short question-and-answer pairs in BM and English for a public chatbot, each citing the section it came from.