🇲🇾 🎧 Customer serviceFrom a real public post
Pos Malaysia runs a ChatGPT-based support chatbot
Confirmed by its chief digital and technology officer in a 2024 interview; no performance figures given.
Done withChatGPT-based chatbot
1The problem
The national postal service handles large volumes of parcel and service questions from the public.
2Agent setup
Its customer support chatbot is built on ChatGPT, one of about six AI use cases the company is working on.
3Result
Confirmed by its chief digital and technology officer in a 2024 interview; no performance figures given.
4Copy-paste prompt
Answer parcel questions using only [tracking status codes and meanings]. Ask for the tracking number, explain the status in plain BM or English, and say what the customer should do next.