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PwC Malaysia rolls out ChatPwC to 4,500+ people

More than 4,500 people across PwC Malaysia and PwC Vietnam have full access. No productivity figures are published yet; the firm says it tracks benefits to keep adoption going.

Done withChatPwCChatPwC (multiple LLMs)
Reported outcome4,500+ staff with access (Malaysia + Vietnam)Source: Self-reported (LinkedIn)

1The problem

An audit, tax and advisory firm wanted its people to use generative AI on client work without breaking confidentiality or quality rules.

2Agent setup

The firm rolled out ChatPwC, a secure internal assistant that can switch between several LLMs, starting with partners, with strict usage guidelines and firm-wide adoption programmes showing relevant use cases.

3Result

More than 4,500 people across PwC Malaysia and PwC Vietnam have full access. No productivity figures are published yet; the firm says it tracks benefits to keep adoption going.

4Copy-paste prompt

You help a professional-services team. Summarise this engagement document [paste] into key facts, open issues and deadlines. Do not add anything not in the text, and mark any figure I should double-check.

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