🇲🇾 🗂️ Operations & adminFrom a real public post
Sunway Group gives staff an AI chatbot for HR questions
Sunway says the chatbot answers common HR questions instantly and that AI matching makes recruitment faster; no figures are published.
Done withInternal AI HR chatbotInternal AI HR chatbot + AI recruitment matching
1The problem
A conglomerate with malls, hospitals, hotels, property and education businesses fields the same HR questions from staff across every division.
2Agent setup
Sunway introduced an AI chatbot that answers common HR questions instantly and uses AI to match job candidates to roles, alongside group-wide AI training and departmental 'AI champions'.
3Result
Sunway says the chatbot answers common HR questions instantly and that AI matching makes recruitment faster; no figures are published.
4Copy-paste prompt
You answer HR questions for our staff. Use only this handbook [paste leave, claims, benefits and policy sections]. Quote the section you used, and if the answer depends on grade or division, ask before answering. Send anything about pay disputes or grievances to HR.