🇲🇾 🩺 Clinics & servicesFrom a real public post
KPJ Healthcare reaches 88% booking completion on WhatsApp
The vendor reports 20,500+ patients engaged, a 77.78% broadcast read rate and an 88% booking completion rate.
Done withQiscus AgentLabsQiscus AgentLabs + WhatsApp Business API
Reported outcome88% booking completion; 20,500+ patients engagedSource: Vendor case study
1The problem
KPJ, a large private hospital group, wanted to reach patients at scale for campaigns and make booking over chat easy.
2Agent setup
AI-assisted conversation flows on WhatsApp Business API guide patients from a campaign message to a completed booking.
3Result
The vendor reports 20,500+ patients engaged, a 77.78% broadcast read rate and an 88% booking completion rate.
4Copy-paste prompt
Write a WhatsApp booking flow for a health-screening campaign: package choice, preferred hospital, date, IC/passport, then a confirmation message. Medical questions go to staff.