🇲🇾 Malaysia · Vendor directory
Malaysian AI chatbot companies, and the work they’ve actually shipped
Last checked: 18 Oct 2026 (MYT) · Baca dalam Bahasa Melayu
Ranked by verified Malaysian cases on this site, the leading chatbot companies are ABC Sales AI (6), respond.io (6), AiChat (2), Irmaya (2) and SleekFlow (2). Bot MD, chatavocado, Easy Eat AI, Infobip, Mimin and Pand.ai have one each. We rank by published cases, not by payment, and every count links to the case and its original source.
Sources: Case directory · How this list works
Chatbot companies ranked by Malaysian cases
| Company | Published MY cases here | Example case | What they do in these cases | Listed price (checked 18 Oct 2026) |
|---|---|---|---|---|
| ABC Sales AI | 6 | Read the case | WhatsApp AI employees for SMEs | abcsales.ai/pricing: RM500/month self-serve; RM6,000/year guided launch |
| respond.io | 6 | Read the case | Omnichannel inbox, workflows and AI agents (WhatsApp, Instagram, Facebook, TikTok) | respond.io/pricing: Starter US$79, Growth US$159, Advanced US$279 a month billed yearly |
| AiChat | 2 | Read the case | Chatbots on Messenger and Google Business Messages | No public price checked |
| Irmaya | 2 | Read the case | WhatsApp AI for clinics and property | No public price checked |
| SleekFlow | 2 | Read the case | Omnichannel inbox and AgentFlow AI agents | sleekflow.io/pricing: Essential US$49, Pro US$109, Premium US$279 a month billed yearly |
| Bot MD | 1 | Read the case | Hospital FAQ, scheduling and recommendation agents | No public price checked |
| chatavocado | 1 | Read the case | Managed WhatsApp AI for service businesses | chatavocado.ai/pricing: Seed from $199/month billed yearly |
| Easy Eat AI | 1 | Read the case | Restaurant QR ordering, loyalty and delivery | No public price checked |
| Infobip | 1 | Read the case | WhatsApp Business Platform and chatbots for enterprises | No public price checked |
| Mimin | 1 | Read the case | WhatsApp and app chatbots | mimin.io/pricing: Seed $79, Starter $179, Growth $329 a month (annual) |
| Pand.ai | 1 | Read the case | Banking chatbot | No public price checked |
| Qiscus | 1 | Read the case | AgentLabs AI on the WhatsApp Business API | No public price checked |
| Todook | 1 | Read the case | WhatsApp ordering chatbot for restaurants | No public price checked |
“Published MY cases here” counts Malaysian case studies on this site that name the company’s product. A company with no case here may still be good; it just has no published Malaysian result we could verify.
Cloud AI platforms behind Malaysian builds
Many large Malaysian deployments are built directly on a cloud AI platform, often with a local partner: Google Cloud (Gemini, Vertex AI, Dialogflow) in 8 cases, Microsoft (Copilot, Azure OpenAI) in 8 and AWS (Amazon Bedrock) in 4. Examples: Hong Leong Bank, TNB’s SARA assistant and PETRONAS staff building 40 agents. Partners that built them are listed in AI agencies in Malaysia.
Other Malaysian providers with public RM pricing
These providers publish RM prices but have no published Malaysian case on this site yet: WasapBot (from RM37/month), Mampu AI (free tier; RM99–RM599/month) and ForwardChat (RM299–RM999/month). Full comparison: WhatsApp chatbot price in Malaysia.
How this list works
- Order: number of published Malaysian case studies on this site that use the company’s product, then name. Nobody can pay to move up.
- Sponsored slots are labelled “Featured (sponsored)” and sit outside the ranked table.
- Prices are only those printed on the company’s own pricing page, with the date we checked.
- Vendors can add a case by submitting it with a public source.
Recent results from these companies
JB spa chain reclaims 60% of messaging time
The business reports 60% less time spent on manual messaging, with no added headcount.
Lamarsa Coffee: 10Ă— leads with chat automation
MDEC's write-up reports 38% faster responses, 10Ă— more leads and a 50% rise in sales.
Tesco Malaysia's Messenger assistant handled 85% of enquiries
Between June and October 2019 the vendor reports 85% of enquiries handled by the assistant, a 13% drop in general enquiries to customer service and 4x more catalogue views than email.
KL dental clinic: more bookings from after-hours WhatsApp
The vendor reports a 40% higher booking rate, 60% fewer missed enquiries and about 3 hours of front-desk time saved daily.
Taylor's University cuts first reply from 80 minutes to 17
Average first response fell from 1 hour 20 minutes to 17 minutes year on year, reply rate rose from 71.5% to 79.3%, and chat enquiries converted to enrolment at 11% versus 2.7% for other online leads (vendor-reported).
Island Hospital converts 52.75% of chat enquiries into appointments
The vendor reports a 52.75% appointment conversion rate, more than 85% of enquiries resolved by AI and a 5-second median response time.
FAQ
What are the top chatbot companies in Malaysia?
By published Malaysian case studies on this site: ABC Sales AI (6), respond.io (6), AiChat (2), Irmaya (2) and SleekFlow (2). The table above links each count to the case and its source.
Which chatbot provider is best for a Malaysian SME?
It depends on volume and channel. WhatsApp-first SMEs can compare RM-priced tools (ABC Sales AI, ForwardChat, Mampu AI) listed from RM99 to RM999 a month; omnichannel platforms (respond.io, SleekFlow) price in USD. Read the cases closest to your industry first.
Who is a WhatsApp Business API provider in Malaysia?
Providers on the official WhatsApp Business API in our cases include respond.io, SleekFlow, Qiscus and Infobip; ForwardChat also states it uses the official API. Meta’s message fees apply on top of their plans.
Are AI chatbots illegal in Malaysia?
No. Banks, insurers, hospitals and government agencies in our cases use them. Handle personal data under the PDPA and let customers reach a human.
How do I get listed?
Submit a Malaysian case with a public source at agentcasestudies.com/submit; verified cases count towards the ranking. A labelled featured slot is RM97/month at agentcasestudies.com/sponsor.
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